Non-Verbal Signals & Cues

Non-Verbal Signals & Cues

Consider the following seven types of non-verbal signals and cues we often use to

communicate our interest in and to others. Create a list of Do’s and Don’ts for avoiding

common body language mistakes on the job.

1. Facial expressions: The human face is extremely expressive, able to convey

countless emotions without saying a word. And unlike some forms of non-verbal

communication, facial expressions are universal. The facial expressions for

happiness, sadness, anger, surprise, fear, and disgust are the same across cultures.

2. Body movements and posture: Consider how your perceptions of people are

affected by the way they sit, walk, stand up, or hold their head. The way you move

and carry yourself communicates a lot of information to the world. This type of

non-verbal communication includes your posture, bearing, stance, and subtle

movements.

3. Gestures: We wave, point, plead, and often use our hands when we are arguing or

speaking in an animated way. However, the meaning of gestures can be very

different across cultures and regions, so it’s important to be careful to avoid

misinterpretation.

4. Eye contact: Since the visual sense is dominant for most people, eye contact is an

especially important type of non-verbal communication. The way you look at

someone can communicate many things, including interest, affection, hostility, or

attraction. Eye contact is also important in maintaining the flow of conversation and

for assessing another person’s response.

5. Touch: We communicate a great deal through touch. Think about the messages

given by the following: a firm handshake, a timid tap on the shoulder, a warm bear

hug, a reassuring pat on the back, a patronizing pat on the head, or a controlling

grip on your arm.

6. Space: Have you ever felt uncomfortable during a conversation because the

other person was standing too close and invading your space? We all have a need

for physical space, although that need differs depending on the culture,

situation, and closeness of the relationship. You can use physical space to

communicate many different non-verbal messages, including signals of intimacy,

aggression, dominance, or affection.

7. Voice: We communicate with our voices, even when we are not using words.

Non-verbal speech sounds such as tone, pitch, volume, inflection, rhythm, and

rate are important communication elements. When we speak, other people

“read” our voices in addition to listening to our words. These non-verbal speech

sounds provide subtle but powerful clues into our true feelings and what we

really mean. Think about how tone of voice, for example, can indicate sarcasm,

anger, affection, or confidence.