negotiation

negotiation

When we hear the word ‘negotiation’ we often think of politicians or high-powered business people trying to work
out the details of treaties or important business deals. However, the ability to negotiate – in other words, to find a
solution which is acceptable to both sides in a discussion or an argument – is important in all areas of life.
1. Listen carefully to what is being said then repeat it in your own words.This shows that you are listening and gives
you the chance to take control of the conversation.
2. Be careful not to become angry if the person who is speaking to you becomes annoyed. Buy time by saying that
you need to find out what you can do to help and you will phone back immediately. If you are in the same room
as the person, ask to take a short break to allow things to calm down.
3. Think carefully about what you can compromise on. Don’t offer to do things which you cannot do, but identify
where you can make small changes which will make the other person happier.
4.Tell the person what you can do. If you can only make small compromises, start by saying ‘Unfortunately, we can’t give
you everything you have asked for, but we can…’.This lets them focus on the positive things which you are offering.
5. Don’t be tempted to give in to impossible demands. Be very clear and calm when telling people that you cannot
do what they ask, and explain why this isn’t possible. It is important to help the other person to understand your point of view.