LISTENING
Ability to listen is the most critical skill required for an individual. It provides them with all the information they need. Art of listening is the leaders‟ cutting edge. If individuals establish reputation among subordinates and peers that they are good listeners and they welcome comments and suggestions, much useful information will gravitate towards you.
It is said that, „If you listen to people well, they will tell you things that you have not ever thought of yourself!‟
More people are pleased when they are listened to rather than being talked to. Although both talking and listening form the grist of the oral communication, one cannot listen if he is talking and if he is not listening, he is not learning either.
Smart people speak from experience; smarter people, from experience, do not speak. One cannot be listening with his mouth open. And the less people talk, the more others like to listen to them.
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