concepts of conflict resolution, conflict management and conflict prevention.

concepts of conflict resolution, conflict management and conflictprevention.

1. Conflict Resolution means eliminating the conflict by arriving at a mutually
beneficial outcome. In other words, conflict resolution refers to the resolution of
the underlying causes of conflict and mutual acceptance of each of the contending
parties.
2. Conflict Management means limitation or mitigation of a conflict, without
necessarily solving it, so that the work-process is not disrupted.
3. Conflict Prevention implies anticipation of a possible conflict and taking
measures beforehand to ensure that the conflict does not arise.

When conflict is understood, it is easier to find ways to predict it, prevent it, transform
it and resolve it. People must consider the work environment and anticipate possible
conflicts that are likely to arise in the workplace to take timely corrective actions
beforehand and to transform these conflict situations into opportunities for positive
outcomes. They should ask themselves and reflect on:

• What are the key sources and areas of conflict in the workplace?
• When do they generally tend to occur?
• How do people respond to the conflicts as they arise?
• Are there certain factors in the environment that make problems worse,
especially at times of conflict?
• Does the office provide channels for expressing normal problems and concerns?
When they solve problems, do they do so for the moment, or do they put in place
systems for addressing these types of problems if they recur?