Simple Procedures for resolving conflicts in work place
Increase knowledge Increased awareness and training of conflicts and conflict
resolution strategies among the employees through workshops is the first and the
most crucial step.
• Acknowledge conflict honestly Conflict exists in many human interactions.
Discussing the subject at staff meetings and empowering subordinates to use
creative ways to address conflict encourages them to learn resolution strategies.
• Develop sensitivity to chronic employee conflict Look for major changes in
employee behaviors. Be alert to passive-aggressive behaviors such as withholding
important information, chronic oppositional attitudes, chronic tardiness and
resistance to firm commitments. Note body language when employees interact,
especially in tense situations.
Establish standard procedures for resolving conflicts With training, individuals can
learn how to act as arbitrators or mediators. The manager’s role in conflict-resolution
requires a delicate balance. Consciously creating an environment that allows open and
constructive exploration of conflict issues will empower and encourage employees to resolve
disputes themselves, or with minimal management intervention.
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