Feedback-Learning Points

Feedback-Learning Points

• While giving negative or critical feedback can be
difficult, it is nevertheless vital that such feedback is
given honestly, in order to allow the student to know
where they are and what steps they can take to
improve their work.
• People are likely to become defensive when they
feel threatened or attacked, and will be more
concerned with constructing a defense rather than
on listening to you.
• When a person feels put-down or insignificant
because of the communication with you, they are
likely to invest in attempts to re-establish self-worth;
and will be more concerned with portraying self
importance rather than listening to you.
• There are a number of guidelines toward giving
feedback effectively, e.g. being specific, offering a
solution, checking it is understood, being
descriptive, supportive, validating, open to receiving
feedback and focusing on the problem rather than
‘attacking’ the person, etc.
• Steps for giving more formal feedback include
agreeing when & where the meeting should occur
and what will be discussed; beginning by asking
open questions; emphasizing the constructive
purpose of the feedback; being open to receiving
both positive and critical feedback from the student;
and developing a plan for improvement.
• It is important to monitor, evaluate and continue to
develop feedback effectiveness.