Price, Quality, Reliability, Service and Time parameters in communication

Price, Quality, Reliability, Service and Time parameters in communication

If a job cannot be measured, it cannot be managed. In all jobs, we can organize a detailed system of measurement for at least five of its critical success factors viz., price (P), quality (Q), reliability (R), service (S) and time (T). These five variables account for the most foundational aspects that need to be continually measured and monitored to ensure that the execution is happening as originally planned.

Thus, communication about these five constituents of management (P, Q, R, S & T) at all levels of the organization would form the bread and butter of the management of information flow, highlighting its critical importance in the very functioning of the enterprise. Conversely, if communication is absent among different functionaries of an enterprise, they can neither fix the targets nor measure the actual performance nor even the variance between the target and actual. Such organizations will become babes in the wilderness!