SHARMAS COMMUNICATION SKILLS,

Communication Styles

Every time we speak, s/he chooses and uses one of four basic communication
styles: assertive, aggressive, passive and passive-aggressive. .

1.Passive Style: 

Passive communication is based on compliance and hopes to avoid
confrontation at all costs. In this mode, people do not talk much, question even less,
and actually do very little. They usually have a low sense of self-esteem, and have a
difficult time recognizing their own needs and knowing how to meet them more
appropriately. They internalize discomfort rather than risk, upsetting others. This style
tends to result in a lose-win situation, and results in feelings of victimization, resentment,
and a loss of a sense of control.

2. Aggressive Style: 

Aggressive communication always involves manipulation.
If we are adopting the aggressive style create a win-lose situation. We use
intimidation and control to get our needs met, and they are disrespectful and hurtful to
others in communications. They have the underlying beliefs that power and control are
the only way to get needs met. They operate from a real sense of inadequacy and may
have a lack of empathy for others.

3. Passive-aggressive Style: 

Aggressive communication always involves
manipulation. A combination of styles, passive-aggressive avoids direct confrontation
(passive), but attempts to get even through manipulation (aggressive). The passiveaggressive
people incorporate elements of both of the previous styles. They try to use
procrastination, forgetfulness, and intentional inefficiency rather that being direct in
their communications with others. This style of communication often leads to office
politics and rumour-mongering.

4. Assertive Style: 

The most effective and healthiest form of communication is the
assertive style. It’s how people naturally express themselves when their self-esteem is
intact, giving them the confidence to communicate without games and manipulation.

The assertive people are direct with the goal of creating a win-win situation. They
operate from the belief that each person is responsible for solving his or her own
problems, and neither party in communication has to justify themselves to each other.
They take responsibility for their own decisions and actions.

Understanding the four basic types of communication will help us learn how to
react most effectively when confronted with a difficult person. It will also help them
recognize when they are using manipulative behavior to get their own needs met. They
should remember that they always have a choice as to which communication style to
use. If they are serious about taking control of their life, they should practice being
more assertive. It will help them diffuse anger, reduce guilt and build relationships -
both personally and professionally.