PROBLEM SOLVING PROCESS...Contd.,

PROBLEM SOLVING PROCESS...Contd.,

Set Goals

Having explored and analyzed the problem, managers should be able
to write a goal statement that focuses on what is the successful end of the process.
Making and writing down a goal statement:
• helps them to clarify the direction to take in solving the problem; and
• gives them something definite to focus on
That is, what will occur as a result of the solution? This whole process is about closing
or fixing the gap between the problem and the goal. Writing down the problem ensures
that they are not side-tracking from, but addressing the problem.

Look at alternatives

Now that the problem has been analyzed, the managers can
begin to develop possible solutions. This is a creative as well as practical step where
every possible solution is identified. They should identify the various alternative solutions
available to them through such techniques as –

• Analysis of past solutions
• Reading
• Researching
• Thinking
• Asking Questions
• Discussing
• Viewing the problem with fresh eyes
• Brainstorming
• Sleeping on it
The idea is to collect as many alternative solutions as possible.

Mind mapping

Mind mapping is another technique that can be used for identifying alternative
solutions. Developed by Tony Buzan in the 1970’s, mind mapping uses pictures and/
or word phrases to organize and develop thoughts in a non-linear fashion. It helps
people “see” a problem and its solution. Here’s how to do mind mapping:
• Take a sheet of plain paper and turn it sideways (if using flipchart paper you
don’t need to turn it sideways - it is large enough); Using colored felt pens, draw
a small picture (or write a phrase) in the centre of the paper representing the
issue you want to solve; Draw lines out from the main problem (it helps to use
different colors for each line).
• Each line should represent a different aspect of your problem or issue;
• Write down what each line represents either on top of or on the line;
• Add other lines flowing off these main lines;
• Write a word or short phrase on the smaller lines indicating what each new line
represents (you may find that mind mapping works best for you if you write down
the phrases or draw the images first and then connect them with the lines); and
• If you want, add images next to your main line that illustrate what each line means
to you (some people think better with pictures, others with words)....to be contd