BASICS OF ORAL COMMUNICATION

BASICS OF ORAL COMMUNICATION

Oral communication connotes words uttered through the mouth i.e., spoken words. It is any utterance of, at or near the mouth, involving resonance of the mouth. It must be distinguished from the nasal resonance – resonance through the nose. Oral communication always conveys an idea or a feeling.
There are two forms of oral communication:
 Speaking
 Listening

Oral communication covers both the forms. Remember the famous saying, „It takes two to tango‟. Like the famous chicken and egg story, it is difficult to decide which one came first. At any rate, it is pointless talking unless someone is listening. One cannot be listening unless someone is speaking or talking. It is said that „the art of conversation is the art of hearing as well as of being heard‟.

(1) Speaking
An average manager speaks for about 30 % of his time. The proportion goes up as one goes up the hierarchical levels. Speaking implies:
 Talking
 Conversing
 Chatting
 Addressing
 Discoursing

(2) Listening
A close synonym of listening is hearing; hearing is any sound that goes through the auditory nerves or sound waves as they enter the ears. An average manager spends about 45 % of the time listening. It should advisably go up as one goes upwards in the hierarchy. Listening is a very powerful trait of leaders.