Culture Influences the Oral, Written and Non-verbal Communication skills

Culture Influences the Oral, Written and Non-verbal Communication skills

With globalization of businesses and economies, people with different background, mindsets and cultures are interacting more frequently and human civilization is moving forward faster overcoming disparities of race, religion, colour etc. Progression of modern global managers would increasingly depend upon how well they are able to communicate across varied cultures to achieve common goal of progress of all communities, countries and continents.

Culture has a powerful influence on individuals‟ way of thinking, saying and doing things. It provides a meaningful context on the way people meet, greet and communicate with others for productive cooperation to accomplish common, agreed goals.

Acquiring and sharpening ones‟ cross cultural communication skills assumes strategic importance as it can propel ones‟ career, prop success in competitive environments, reflect individuals‟ commitment to quality / excellence, make them more confident in diverse settings of people from all walks of life and help develop an admirable code of conduct for groups and enterprises.

A culture has three layers – the outer layer or the explicit culture relates to visual realities of dress, food, language, behaviour, habitats etc, the middle layer relates to values and norms of community and finally the inner layer or the implicit culture comprises of assumptions, rules and methods of solving / coping with problems.

Culture may also be identified with geographical areas, profession, hobbies etc. Distinguishing traits of a culture are its stability, complexity, composition and acceptance of outsiders. Culture may also be distinguished on the basis of religion, values, role play, process of decision-making, social behaviour / etiquettes and sense of time and timing.

Like communities and countries, every individual has a territory around himself that he considers as his own. Called „proximics‟ – the study of spatial needs of human beings, it recognizes four spatial zones – intimate, personal, social and public. Their distances vary among cultures and over time, it is now recognized that even contents of these spaces – landscaping, colour schemes, ergonomics, sculptors, artifacts, furnishing, interiors etc, also influence the quality and experience of human interactions.

Culture impacts on non-verbal communication both at conscious level covering dress, business attire for men / women, grooming, business cards, handshake etc and at unconscious level relating to facial expressions, eye-contact, movements of head, shoulders, hand, fingers, body postures, walking etc.

Culture also influences oral communications as people continue to speak foreign language is the same way as they speak own language. It is easier to learn to write than to speak in a foreign language. Speakers must use clear pronunciations of words, look for feedback from listeners, rephrase sentences, avoid talking down to audience and not allow people to finish what they have to say.

Written communications reflect the cultural ethos of a country or region and a good translation requires mastery of both the languages and cultures involved. A few useful tips for writers are using simple / short words, sentences and passages, relying on specific terms, avoiding slang, jargons and idioms, using transitional devices to assist grasping the train of thought and using numbers and pre-printed forms.