GENERAL SENTENCES – CLICHÉS
It is important that you are only talking for yourself, if you are not directly asked for something else. If you don’t use that way of talking it will be easy to judge other people with your words or will talk in general – clichés.
“You always forget our appointments”
“You always say that…”
“When you don’t carry back the training plan to the employee, I will be irritated because you don’t keep a promise and because it causes more work”
Beware of words like: Never, always, 100% guaranteed etc.
Listen actively
A great part of being a person is to listen and it is one of the things that are difficult for most people. To listen demands an active effort, to search and understand the meaning of what is said. It means that you must try and understand what your colleagues are saying and not what you want to hear.
Active listening is a conscious act that you can train.
It is important that you are only talking for yourself, if you are not directly asked for something else. If you don’t use that way of talking it will be easy to judge other people with your words or will talk in general – clichés.
“You always forget our appointments”
“You always say that…”
“When you don’t carry back the training plan to the employee, I will be irritated because you don’t keep a promise and because it causes more work”
Beware of words like: Never, always, 100% guaranteed etc.
Listen actively
A great part of being a person is to listen and it is one of the things that are difficult for most people. To listen demands an active effort, to search and understand the meaning of what is said. It means that you must try and understand what your colleagues are saying and not what you want to hear.
Active listening is a conscious act that you can train.
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