Conflict Management--Trust-Building Skills
Another skill that is critical in effective conflict management is that of trust-building.
Trust is a core psychological and interpersonal issue. Trust building activities can break
down barriers and build deep feelings of trust and reliance between individuals and
within small groups.
Trust building activities help people to develop mutual respect, openness, understanding, and empathy, as well as helping to develop communication and teamwork skills. If conflict parties do not trust each other, they tend to move away- cognitively, effectively, and physically - from each other rather than collaborate with each other in the negotiations.
Trust is often viewed as the single most important element of a good working relationship.
Trust-building is both a mindset and a communication skill. Especially in conflict
situations, when people experience high anxieties with unfamiliar behavior (e.g., accent,
nonverbal gestures etc.), they may automatically withhold trust. Well-founded trust is
critical in any effective and appropriate management of conflicts.
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