Conflict Management
Conflict between and among group members at the workplace can be thus negative
or positive, depending upon a managing perceptions. Unresolved conflict produces
dysfunctional (negative) outcomes for the group. individuals require all the skills
discussed above and tact to minimize the adverse repercussions of conflicts and
transform problems into possibilities. Each problem owes its complexity to the context it
originated from and takes the shape as it is given by its owners.
“There is an immutable conflict at work in life and in business, a constant battle between
peace and chaos. Neither can be mastered, but both can be influenced. How you go
about that is the key to success.”
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