SHARMAS COMMUNICATION SKILLS-Reading, Body Language

Reading, Body Language

From the very beginning of the human race, non-verbal communication, e.g., body
language, has been a means of interpersonal communication and was used long before
language appeared. But only in the recent past behavioral scientists started to make
systematic observations of what non-verbal signs mean.
In a message, words are effective carriers of factual information. The content of the
conversation can be important. But when emotions are engaged they should receive
primary attention and they are mostly carried by non-verbal elements. Understanding,
being able to read body language is one of the most important skills for effective
communication. In order to do it:

Focus attention on the important clues:

The facial expression – especially eyes and vocal expression are eloquent
The tone of the voice gives information about speaker’s feelings, anger, boredom,
depression, enthusiasm or disbelief
The posture and gestures – movements of the head, legs, and hands reveal the
levels of self-esteem and inner energy
The clothing and environment style give clues about personal characteristics

Note discrepancies

When there is a discrepancy between words and body language, both messages
are important. Search for the meanings.
Be aware of own feelings and bodily reactions
Non-verbal communications can by-pass the conscious mind and trigger responses.
By becoming aware of what ones body is experiencing one becomes more sensitive
to what other people are feeling.

Reflect the feelings back to the sender

Read non-verbal signs in the context. Sometimes body language is very clear and
unambiguous, but at other times it can be difficult to decipher. But mastering the art
and science of decoding the non-verbal signs can improve communication
dramatically and overcome many obstacles.