SHARMAS COMMUNICATION SKILLS-communication competence-Appropriateness

communication competence-Appropriateness

A fundamental criterion for determining communication competence, appropriateness is the ability to uphold the expectations of a given situation. Individuals typically use their own expectations and scripts to approach an interaction scene. They also formulate their impressions of a competent communicator on the basis of their perceptions of the other’s verbal and nonverbal behaviors in the
particular interaction setting.

To understand whether appropriate communication has
been perceived, it is vital to obtain competence evaluations from the standpoint of
both communicators and interested observers. It is also critical to obtain both selfperception
and other-perception data. Appropriate communication behaviors can be
assessed through understanding the underlying values, norms, social roles,
expectations, and scripts that govern the interaction episode.