Roadblocks to Communication-Sender’s Behavior
• Different meanings of the words
Often people are not able to choose the right word to say precisely what they mean.
The same word may have different meanings to different people
• Hiding Thoughts and Feelings
Just as military code messages for national security purposes, people may choose to
code their messages for personal security purposes; Or because they have been
trained from early childhood to express themselves indirectly on many topics and
feelings.
One of the basic reasons for miscommunication is that decoding is always guesswork.
One can easily observe a person’s behavior, hear words and see actions, but:
One can only imagine what the words and actions mean.
A person’s thoughts and feelings (emotions) are often concealed very carefully and
are not directly observable as behaviors are.
· The Sender may be blind to other’s emotions or blinded by them
Emotions help shape values. They are a fundamental part of one’s motivation and
help to determine one’s direction and purpose in life. Emotions provide one with needed
clues to solve problems.
It is important not be blind and to be able to recognize one’s feelings, to be aware of
one’s rich inner world of emotions. This skill may overcome many communication
failures.
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