Communication Competence-Conversational Management
Conversation-management is essentially the way
the communicators regulate their interactions. It is a matter of knowing the rules of
interpersonal communication exchanges and following them. Communication rules are
just like other socially conditioned behaviors and are acquired in the same way. What
are the rules that an astute and observant communicator knows about to manage
interaction?
Wiemann J (Explication and Test of a Model of Communicative Competence: Human
communication”) mentions the five most common communicative competencies:
1. First, one cannot interrupt the speaker.
2. Second, only one person may talk at a time.
3. Third, speakers’ turns must alternate or interchange.
4. Fourth, frequent or long pauses are inappropriate.
5. Fifth, both parties should be assured that the other is devoting his or her
undivided attention.
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