Communication Roadblocks - Receiver’s Behavior
i) People have many filters that distort what they hear.
ii) People have attention filters that keep them from being overwhelmed by the
increasing amount of sounds and information.
iii) People have emotional filters that block or distort their understanding.
iv) People have their expectations of others that distort their behavior
• Receivers are easily distracted
Many receivers are easily distracted and slip off dreaming while the sender is talking.
One of the reasons for poor listening is that people can think much faster than they can
talk. While people listen, they have a lot of spare time for thinking. The average rate for
speech is 125-150 words per minute. This rate is slow for the ear and the brain, which
can process about four times more and faster.
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